Support
I’m Mallory, and I build and support Nordica Scheduled Sales myself. Email mallory.berthome@gmail.com or use “Contact support” in the app. I personally reply within 24 hours. Suggestions are welcome too.
Common questions
My sale didn’t start or end on time
The app checks every minute, so prices change within a minute of your start and end. Big sales are updated in batches in the background: the sale page shows the progress, and you can close it. If a sale says “Needs attention”, open it to see why.
A product wasn’t put on sale
Open the sale: each product shows why it was skipped. Products that already have a compare-at price (already discounted), products in another live sale, and prices that would drop to zero are left at full price on purpose.
I changed a price by hand during a sale
When the sale ends, the app leaves your hand-edited price alone instead of overwriting it, and notes it in the sale’s history.
Why does .99 change my discount?
With “Prices end in .99” (Pro), sale prices are rounded down to the nearest .99, so the real discount can be a little higher than the one you chose, especially on cheap items.
How do I put every price back right now?
On the Sales page, click “Restore every price now”. Every live sale ends and original prices are restored.
How do I cancel Pro?
Open Plans in the app and click Cancel Pro. Running sales keep going until their end date; new sales follow the Free limits.
What happens when I uninstall?
End your live sales first: once the app is uninstalled, Shopify no longer lets it restore prices. Your products are otherwise unchanged.